Need help about Postcrossing? Ask here!

Searched the forum and still can’t find the answer to your question? Just reply to this topic, and someone will help you out! :slight_smile:


Yes, that’s allowed. There are many times where multiple family members live together and each have a Postcrossing account. Some people actually even multiple accounts under the same name at the same address, which is discouraged but not explicitly disallowed.

I would also like to add that the e-mail addresses must be different.

I didn’t receive the postcard. I would like to ask. I changed my address. Domestic letters can be received normally, but I have not received postcrossing letters. Why? Is it necessary to wait for a while before postcrossing will send matching letters after changing the address?

Would you please let us know when you changed your address?

I have just seen that you have a sent/received difference of 11. Your last 11 cards were only registered from 18 March - most of them in April.
Since your address only goes out to other users when cards written by you are registered, cards to you should have been travelling for 41 days or less.
It seems to me that you shouldn’t worry about that as cards to China often took a long time.

I would recommend that you wait another 1 or 2 weeks and if no card has arrived then you can contact support :arrow_right: Contact us

OK, thank you, l wait for a while!

Sorry if I’m posting this in the wrong place:

Is there a way to search for official cards on certain themes? I would like to add some Star Trek cards to my official favorites list, but am having a hard time finding them (for some reason not everyone wants them?! :laughing:).

Alternatively, if you know of any official Star Trek cards, I would love if you would share the link with me, maybe via PM!


When searching the forum via hourglass icon for Star Trek you will find various topics on Star trek. Some requesting the theme, some offering or discussion it. I would look into someone’s profile (sent or favourites) and find those postcards to like.
That’s how i do it but I’m new to Postcrossing. Maybe there’s a better way.

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I am not aware of a search option in the official postcards, only in the forum.

Hello everybody! Tell me, is this the official postcrossing mailing address - “”?

The best way to contact the support team is via the main page.

Help —> Contact

click to enlarge :arrow_down:

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That is the email address that Postcrossing support uses, but the best way to contact them is by using the contact form on the main website under the help tab. Different support people respond to different needs, so using the contact form will direct your message to the support person who will be most helpful for your need, and will help them send you a response faster. If you sent an email it would take longer for your message to be directed to the best person to help you.

3 posts were merged into an existing topic: Questions about the forum

I searched the forum and Googled it, but I couldn’t find what I needed. I would like to know how many kilometers my cards have travelled all together. I haven’t sent or received that many cards yet, but I’m still very curious.

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For your officials, yes

If you hover around your sent and received numbers, you’ll see a total.
Here’s mine as an example



Hope this helps!


Thank you so much! So weird that I never saw this before. I always try these kind of things but it turns out I was hovering over the wrong part lol.

Hi how does IT Work on my Smartphone? Thx

I don’t think anyone can help me in particular…I’m just disheartened.

For about a month now I’ve had a seemingly permanently unbalanced ratio when it comes to cards sent and received. At best, I have sent +9 cards than I’ve received. Usually it hovers around 10. Right now, that’s where it is: 447 sent, 437 received.

I suspect the issue could be Canada Post, though I am receiving mail from friends overseas rather quickly, so I don’t know if that’s true.

But I’d be lying if I didn’t say it was making me not that keen to send out any new cards. I mean, my cards seem to be arriving just fine; I’ve got three to do right now, and could send three more.

I’ve also received a similar number (10) of cards as I’ve sent (11) in the month of May. But that doesn’t make the numbers even if I’m already awaiting an additional 10 cards.

Anyway, I guess it’s just bad luck, but some days it really bugs me. Like all of you, I go through a lot of effort (and money) to send cards, and I’d just like the numbers to be roughly equal on an ongoing basis. Like many, I happily donate as a supporter, except right now I’m not feeling too happy.

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But itsn’t it actually normal to have more cards sent than received? After all, technically, one of your cards has to arrive first before you are sent one back. I always have more sent than received and I actually worry when the numbers start to even out or the received cards even overtake the sent cards.


I’ve been unbalanced like that too but it always seems to even out. I got a card recently that took over 80 days to get to me!