We noticed this issue in the last few hours, that some emails providers have started marking Postcrossing’s emails as spam… We’re trying to reach out to them to fix this issue, but we can’t guarantee they’ll do so promptly.
Many of you have emailed us at support but our replies are often being rejected as well.
This is mainly affecting Russian and German members who use mail.ru, GMX domains or web.de.
So if you have another email address that you can use for now, we would recommend changing to it, in order not to lose more emails.
Hello
I haven’t any mails from postcrossing in spam folder too (( I go to forum to read messages from forum, but i don’t know how to read messages hurray.
will you let us know, if/when the problem is solved, so that i can switch back to my old mailadress for postcrossing?
i created a new one (gmail) and received postcrossing notifications there, but i don’t want to use gmail longer than necessary.
thank you
Good, that I have had a look here now because I had the same problem this morning. (gmx. de)
I draw a new adress for sending postcard but received no e-mail and there´s also nothing in my spam folder.
But so far, thanks for information, I know, you are working on the problem already …
Thank you
Emails to gmx.de/web.de will remain queued for a few days, so they may still reach you. We are doing our best to not lose any emails, but it will depend on how fast gmx.de/web.de fixes this— so far they have dismissed our contact about it.
We are insisting, but we are not their clients, so they don’t have to pay attention to us. If anyone wants to contact them, it may help get their attention.