Suspension of mail processing in Puerto Rico 🇵🇷

There’s a crisis in the USPS processing center in San Juan, Puerto Rico. The building has structural damage and all the mail is being sent to Memphis, Tennessee for processing.

I sent a letter to a post office less than a mile from here and it took almost 4000 miles to deliver because it has to go to Memphis and then come back.

ALL my traveling postcards has been delayed!!!

There is also shortage of employees and the mail is left outside of post offices in tarps, which many end up wet.

US Virgin Islands are also impacted since it gets processed in San Juan before reaching them.



Wow, that’s terrible, so sorry you & others are going through this! :two_hearts:


Have there perhaps been any updates to this situation? :frowning: Things seem to be speeding up again lately, which I’m hoping is a sign a new (or maybe a temporary?) mail sorting center is up and running!

@meiadeleite I see this as a political issue. We are truly treated as second class citizens and the USPS doesn’t
prioritize this issue. It will take a while, they said they need to bring structural engineers from USPS headquarters to evaluate the building and they don’t know when they are coming. They are trying to set up a temporary processing center next to the airport but they also don’t know when is that possible. Packages are not being delayed, only letters. I translated the latest article on the local newspaper “Primera Hora”.

They predict “chaos” in the delivery of letters and packages at the island level after the closure of operations by the General Post Office in Hato Rey.

The surprise eviction of the second operational floor of the General Post Office, in Hato Rey, will have the consequence of worsening the problem of delays in the delivery of letters and packages for the entire island, denounced the president of the American Postal Workers Union, Juan Carlos González del Valle. It was around 7:30 p.m. Friday, that mail staff gathered employees to announce that “due to a structural problem” in the building it was determined by the United States Postal Service that the top floor of the structure could not be used. There are around 12 machines in which millions of letters and packages are processed daily to be distributed throughout the island, the union leader explained.

The specific instruction, according to González del Valle, was “evacuate the people from the second floor and remove the greatest amount of weight.” “There are a lot of machines, like 10 to 12 machines, that process millions of letters and correspondence,” he said. The union leader recalled that in the midst of the COVID-19 pandemic there has been a delay in the delivery of letters throughout the island. He said that this situation would make it even worse. “I imagine the card cap is going to get worse … It’s going to be chaos,” he said. But, beyond the general effect, González del Valle indicated that he is concerned about the safety of the employees and customers who visit the facility on a daily basis. It is that nobody has explained to them, neither to the employees nor to the union, if the building is in danger of collapse or the seriousness of the structural damage detected in the middle of some repairs that are carried out. He said that the union members only know that there are some marked columns, but they do not know the specific reason. The union leader reported that at noon he requested a meeting with the management of the Post Office in Puerto Rico. At 5:00 pm. He contacted Primera Hora to indicate that the manager of the Postal Service on the island, José Calserrada, called him and left him with many unanswered questions. In summary, he indicated that the post office manager informed him that on Monday some managers from the United States will come to know the situation on the island and that structural engineers would soon come to evaluate the structure. There is no date for this important inspection, he said.

In addition, Calserrada informed the union leader that operations will move to a warehouse in Carolina, near the airport post office. But, he did not give him a date for this move either. He commented that the moving of the important machinery, used to work with the correspondence that arrives in the country, will take time. “You have to bring a lot of people to fight, because they are huge machines,” said González del Valle. In short, he said that he was not answered with the explanations he received. “I’m going to continue to bother until they do something,” he said. On the other hand, the union leader pointed out that the union leadership at the United States level has also tried to get more details, but they have only informed them of structural damage without giving more details. How extreme is the damage? We don’t know, ”he emphasized. González del Valle explained that the building is old and for years it has had a problem of accumulation of water in the basement of about two feet. “That problem must have some effect on the structure of the building, because that takes years. But they have not wanted to move from the building ”, he reported. He said that now that the operation on the upper floor has been closed, the employees have not received any official information or certification from a structural engineer stating that working on the first floor is safe. “That’s what there is right now and people are worried,” he said. Another concern is the “overcrowding” that will be created by putting all employees to work on a single floor as COVID-19 cases spike. He stated that the concern is great, since they have never seen an area of ​​the mail closed, despite all the problems they have faced in the past.

“What worries me is that they want to hide the problem or make it less and then something like what happened in Miami happens,” said the union leader, referring to the collapse of the Champlain Towers South building. He commented that the union has also demanded that they inform customers who go to the mail about “the dangers they run when entering there.” So far, he does not know that any notification has been made. In addition to the machines for processing letters and packages throughout the island, the top floor of the Correo General houses the cafeteria, the maintenance area and the postal inspectors’ area, said González del Valle.